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How to Complain

With some exceptions, the Police and Crime Commissioner is responsible for holding to account the Chief Constable of North Wales Police Force. The Commissioner is the appropriate authority for any complaints and conduct matters involving the Chief Constable.

The Chief Constable is responsible for holding to account everyone else in the Force. This now includes complaints against the Deputy Chief Constable, Assistant Chief Constable and all other matters concerning the Chief Officers.

The Statutory Guidelines in dealing with complaints can be found here.


 

What is a complaint?

 

"A complaint is an expression of dissatisfaction by a member of the public about the conduct of a person serving with the police. This could, for example, be about the way the person has been treated or the service he or she has received".


 

If you wish to complain about:

 

 Please contact:-

 

Police Service, Police Officer, Police Staff,
PCSO or Special Constable

Professional Standards Department
Police Headquarters
Glan y Don
Colwyn Bay LL29 8AW

Email:-  ProfStandardsEnquiries@nthwales.pnn.police.uk

or via the Website

 

Chief Constable

Police and Crime Commissioner
Police Headquarters 
Glan y Don
Colwyn Bay LL29 8AW

Email:-  OPCC@nthwales.pnn.police.uk or Contact Us template

 

North Wales Police and Crime Commissioner

Police and Crime Panel
Conwy County Borough Council
Bodlondeb
Conwy LL32 8DU

Email:- policepanel@conwy.gov.uk

Register of Complaints 2019

 

Staff within the Office of the Police
and Crime Commissioner

Chief Executive
OPCC
Police Headquarters
Glan y Don
Colwyn Bay LL29 8AW

Email:- OPCC@nthwales.pnn.police.uk or Contact Us template

 

Compliance with the Welsh Language Standards

 

Chief Executive
OPCC
Police Headquarters
Glan y Don
Colwyn Bay LL29 8AW

Email:- OPCC@nthwales.pnn.police.uk or Contact Us template

 

 


 

 
 
 
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