With some exceptions, the Police and Crime Commissioner is responsible for holding to account the Chief Constable of North Wales Police Force. The Commissioner is the appropriate authority for any complaints and conduct matters involving the Chief Constable.
The Chief Constable is responsible for holding to account everyone else in the Force. This now includes complaints against the Deputy Chief Constable, Assistant Chief Constable and all other matters concerning the Chief Officers.
The Statutory Guidelines in dealing with complaints can be found here.
What is a complaint?
"A complaint is an expression of dissatisfaction by a member of the public about the conduct of a person serving with the police. This could, for example, be about the way the person has been treated or the service he or she has received".