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How to Complain

With some exceptions, the Police and Crime Commissioner is responsible for holding to account the Chief Constable of North Wales Police Force. The Commissioner is the appropriate authority for any complaints and conduct matters involving the Chief Constable.

The Chief Constable is responsible for holding to account everyone else in the Force. This now includes complaints against the Deputy Chief Constable, Assistant Chief Constable and all other matters concerning the Chief Officers.

The Statutory Guidelines in dealing with complaints can be found here.

What is a complaint?

A complaint is any expression of dissatisfaction with a police force that is expressed by or on behalf of a member of the public. It must be made by a person who meets the definition of a complainant. There must also be some intention from the complainant to bring their dissatisfaction to the attention of the force or local policing body. A complaint does not have to be made in writing, nor must it explicitly state that it is a complaint for it to be considered as one.

If you wish to complain about: Please contact:
Police Service,
Police Officer,
Police Staff,
PCSO, or
Special Constable
Professional Standards Department
Police Headquarters
Glan y Don
Colwyn Bay
LL29 8AW

Email: ProfStandardsEnquiries@nthwales.pnn.police.uk
 or
via the Website

Easy Read Guide to Complaints
Chief Constable Police and Crime Commissioner
Police Headquarters 
Glan y Don
Colwyn Bay
LL29 8AW

Email: OPCC@nthwales.pnn.police.uk
 or
Contact Us form
North Wales Police and Crime Commissioner Police and Crime Panel
Conwy County Borough Council
Bodlondeb
Conwy
LL32 8DU

Email: pcc.complaints@conwy.gov.uk

Complaints Policy and Register of Complaints
Staff within the Office of the Police and Crime Commissioner Chief Executive
OPCC
Police Headquarters
Glan y Don
Colwyn Bay
LL29 8AW

Email: OPCC@nthwales.pnn.police.uk
 or
Contact Us form

Complaints Policy
Compliance with the Welsh Language Standards Chief Executive
OPCC
Police Headquarters
Glan y Don
Colwyn Bay
LL29 8AW

Email: OPCC@nthwales.pnn.police.uk
 or
Contact Us form